Love In Action Wallan is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers.
This information is obtained in many ways, including correspondence, telephone, email, via our website www.loveinactionwallan.com.au, through social media, other publicly available sources, and third-party referrals. We don’t guarantee the policies of linked third-party websites.
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and possible, explain why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or professional body, criminal record, or health information.
Sensitive information will be used by us only:
Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in several circumstances, including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files, which we keep for a minimum of seven (7) years.
You may access the Personal Information we hold about you and update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Love In Action Wallan will not charge a fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require identification before releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure it is accurate, complete, and current. If you find that the information we have is not accurate or up to date, please contact us as soon as practicable so we can correct it and continue providing quality services to you.
This Policy may change from time to time and will be available on our website.
If you have any queries or complaints about our Privacy Policy, please contact us at:
Email: info@Loveinactionwallan.com
Phone: 0436 457 154
